Management Service Consulting
Job Title: O&M Technician
Date of profiling : May -2-2022
Location : Goma /DRC
Department and Location: Operations
Incumbent Supervisor (Second Level): mO&M Manager
Incumbent Supervisor (First Level): O&M Engineer
1.Introduction
The job profile provides information to be used in a wide range of Human Resource decisions such as job evaluation, recruitment and selection, performance management, succession management and training and development.
2.Performance Criteria
Main Purpose
To provide customer support within SLA, ensure high network availability and quality of service.
1 - Key Performance AREA (Objective): Weight: 10%
TECHNICAL OPERATIONS PLANNING
Key Performance INDICATORS
Performance Standards/Targets
1.1
Ensures that given faults are resolved within the designated MTTR
Technical KPI’s
1.2
Does routine checks on all Routes as allocated by manager
Routine Checks
1.3
Compile routine report and traces and recommends on what needs to be done to improve network
Routine reports
1.4
Conducts quality checks and signs PATs for Operations projects
PAT documents
1.5
Conducts corrective and preventive maintenance
1.6
Attends to customer and network faults
1.7
Compiles daily reports
2 - Key Performance AREA (Objective): Weight:50%
SERVICE AND NETWORK ASSURANCE
Key Performance INDICATORS
Performance Standards/Targets
2.1
Field installations on all Technologies when requested by other departments
2.2
Customer CPE configurations
2.3
Attend to customer and network faults
3 - Key Performance AREA (Objective): Weight:50%
DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING
Key Performance INDICATORS
Performance Standards/Targets
3.1
Recommends protection of Nodes
BCP/Bi annually
3.2
Ensure routine Check and maintenance is done on the allocated route
Quarterly
3.3
Targets to minimize MTTR
Annually
4 - Key Performance AREA (Objective): Weight:5%
CUSTOMER & STAKEHOLDER MANAGEMENT
Key Performance INDICATORS
Performance Standards/Targets
4.1
Respond and resolve network and customer faults without SLA breach
4.2
Proper conduct and communication with stakeholders
5 - Key Performance AREA (Objective): Weight:5 %
COMPLIANCE (POLICIES AND PROCEDURE & SHE)
Key Performance INDICATORS
Performance Standards/Targets
5.1
Complies with set SHE standards and procedures
Technical Risk Register
5.2
Takes the necessary steps to mitigate risks, including site monitoring, preventative maintenance & personnel safety.
Risk Matrix
3 Key Decisions and Accountability
Key Decisions:
Decides of proper and effective troubleshooting and problem resolution methodology
Decides on the best tools to use in executing duties
Accountable for:
Timely resolution of customer and network faults
Carrying out routing maintenances
Safe and proper handling of allocated tools and resources
Job Requirements
Qualifications
Formal Qualifications Required
Essential / Desirable
Diploma in Network Engineering/Telecommunications
Essential
Experience
Job Related Experience Required
Time Span
Essential / Desirable
Knowledge Areas
Job Related Knowledge Required
Essential / Desirable
Financial budgeting
Essential
Projects Management
Essential
Transmission and Access Technologies
Essential
Skills
Job Related Skills Required
Essential / Desirable
Excellent verbal and written communication and ability to present complex situations
Essential
Negotiation skills
Essential
Ability to analyse and solve complex problems to achieve the correct outcomes
Essential
Ability to lead, manage and develop staff and employees
Essential
Exceptionally self-motivated and directed
Essential
Keen attention to detail
Essential
Superior analytical, evaluative, and problem-solving abilities
Essential
Span of control
Supervision / Coordination of People and Work
Current number of jobs
Number of people
Memberships
Board/Professional Membership Required
Essential / Desirable
Recognised Engineering Body
Essential
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