MSC recruite pour le compte de son client:
Job Title: O&M Engineer
Sections: Operation & Maintenance
Reports: O & M Manager
Organization: Telecom
Workplace: Kinshasa
Effective: 4
Deadline: July-11-2021
Main Purpose
To provide customer support within SLA, ensure high network availability and quality of service.
1 - Key Performance AREA (Objective): Weight: 10%
TECHNICAL OPERATIONS PLANNING
Key Performance INDICATORS
Performance Standards/Targets
1.1
Manage faults resolution according to standard policies and procedures with regards to event, incident and problem management.
Technical KPI’s
1.2
Manage and maintain routine maintenance procedures on power, air conditioning, site monitoring systems and networks
Routine Reports
1.3
Plan and manage resources required to effectively carry out routine preventive maintenances andresolution of network& customer faults
Technical Support Strategy
1.4
Plan and manage sites commissioning and Provisional acceptance Tests.
PAT documents
1.5
Manage staffing levels and recommend to the Head of Department recruitment and headcount
Sectional structure
1.6
Ensure that operational budget requirements are identified and submitted on time
2 - Key Performance AREA (Objective): Weight:50%
SERVICE AND NETWORK ASSURANCE
Key Performance INDICATORS
Performance Standards/Targets
2.1
Manages corrective and preventive maintenance of power, air conditioning, site monitoring systems, access and core network
2.2
Managing inventory for spare parts for all network elements by coordinating with Engineering Department and ensuring adequate stock levels of spares.
2.3
Managing the Field Team so that infrastructure maintenance is carried out as scheduled and efficiently
2.4
Manages and maintains transmission/IPsystems and test equipment requirement for Field Network Operations
2.5
Ensures the change management process and its maturity life cycle is managed
2.6
Provides 1st line technical support
2.7
Reviews network performance reports and recommends changes to Planning and Engineering
2.8
Manages smooth and quality service provisioning and Acceptance Test in line with procedure
2.9
Manages the provision of power solutions through the Power Technician
3 - Key Performance AREA (Objective): Weight:50%
DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING
Key Performance INDICATORS
Performance Standards/Targets
3.1
Coordinating and Ensuring that the Operationsteam conducts the testing of the effectiveness of backup procedures and plans
BCP/Bi annually
3.2
Contributes to the Business Continuity Planning and Risk Management formulation
3.3
Coordinating that Technical BCP and Risk Management procedures are adhered to in line with the companywide BCP policy.
3.4
Manages that the residual risks in the Network Operations Department are within the Liquid Int DRC risk appetite.
Risk Register
3.5
Coordinates that any updated documentation is circulated to all Operations staff.
Quarterly
3.6
Ensures that the Risk Register kept by Audit is updated and that issues are being addressed without missing deadlines
Annually
4 - Key Performance AREA (Objective): Weight:5%
CUSTOMER & STAKEHOLDER MANAGEMENT
Key Performance INDICATORS
Performance Standards/Targets
4.1
Maintains liaison with key customers, vendors, other operators and third parties on operational network issues
4.2
Selects contractors and awards outsourced works
5 - Key Performance AREA (Objective): Weight:5 %
COMPLIANCE (POLICIES AND PROCEDURE & SHE)
Key Performance INDICATORS
Performance Standards/Targets
5.1
Ensures compliance with Policies andProceduresand recommends changes for adoption.
Technical Risk Register
5.2
Ensures implementation of the necessary steps to mitigate risks, including site inspections, preventative maintenance & personnel safety.
Risk Matrix
6 - Key Performance AREA (Objective): Weight:20 %
6. DEPARTMENTAL MANAGEMENT
Key Performance INDICATORS
Performance Standards/Targets
6.1
Implement tactical plans to meet its agreed goals and objectives, meet sectional staff on a weekly basis, identifies and agrees key result areas, key objectives/tasks and action plans
Operations Department Organization Structure
6.2
Implement and manage selection process of 1st level and 2nd level subordinate vacancies and where applicable, suitable candidates internally or externally, and recommend appointment of suitable staff.
Performance system for the division
6.3
Identify, recommend and manage staff training and development needs and develop competence training plans.
100% employees in the department have a performance scorecard
6.4
Assistin Developingand managing leave plans and approve leave days for subordinate first level
Reviewed scorecards quarterly
6.5
Conduct department meetings weekly for Performance Management reviews
6.6
Implement and manage all aspects of staff management and development including monitoring and addressing quality standards. Management andcontrol of systems thatensures work is performed efficiently, effectively and safely.
6.7
Deal with staffing issues ensuring staff are recruited and retained and developed to fulfil their potential. To take responsibility for absence, disciplinary and grievance policies.
Optimum staffing level as per approved structure
6.8
Undertake all people management related activities in accordance with the Company’s Standard
3 Key Decisions and Accountability
Key Decisions:
Decides on critical network changes(network and Customers)
Decides on the Change Management procedure and processes for adoption
Decides on when to escalate problems
Decides on the shortlist of contractors to be included in the preferred suppliers list
Accountable for:
Network availability and performance
Compliance with Networkservice related SLAs
SHE function within the Department
4Job Requirements
4.1Qualifications
Formal Qualifications Required
Essential / Desirable
A Technician Diploma in Telecommunication / A University Degree in Engineering or Physics
Essential
Post Graduation Diploma in Project Management
Essential
Advanced FTTX Planning and Development
Desirable
4.2Experience
Job Related Experience Required
Time Span
Essential / Desirable
Field Experience
5years
Essential
4.3Knowledge Areas
Job Related Knowledge Required
Essential / Desirable
Projects Management
Essential
Transmission and Access Technologies
Essential
Operations Management
Essential
4.4Skills
Job Related Skills Required
Essential / Desirable
Excellent verbal and written communication and ability to present complex situations
Essential
Negotiation skills
Essential
Ability to analyse and solve complex problems to achieve the correct outcomes
Essential
Ability to lead, manage and develop staff and employees
Essential
Exceptionally self-motivated and directed
Essential
Keen attention to detail
Essential
Superior analytical, evaluative, and problem-solving abilities
Essential
4.5 Span of control
Supervision / Coordination of People and Work
Current number of jobs
2
Number of people
4.6Memberships
Board/Professional Membership Required
Essential / Desirable
Recognised EngineeringBody
Desirable
Recognised Project Management Body
Desirable
NB: Only selected candidates will be contracted for the next step,
Apply to this adress : [email protected]
Good luck in your job search process.
