THE SODEICO RECRUITING FOR A MULTINATIONAL BASED IN DRC
JOB TITLE: IT HELP DESK
REQUESTED NUMBER: 1
SALARY: Competitive
DURATION OF CONTRACT: Permanent contract
Place of WorK: MATADI, DRC
Context
SODEICO Manpower is recruiting an IT Support for a company evolving in the Port handling sector.
The relevant person must be dynamic, pro-active and ambitiouscapable of meeting the challenges and achieve predefined objectives. He/ Shewill have themission toProvide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. He will be responsible for administration and internal support of the Company’s Computers, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, updates and configurations.
REPORTS TO
The candidate will report to the Information Technology Manager .
REPORTS TO
The candidate will report to the Information Technology Manager .
Main responsibilities
Specific duties include:
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software Document internal procedures
Assist with on boarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software updates as required
Main Challenges
Strong communications skills, both written and oral;
Organized;
Responsive and highly thorough problem solver;
Works as well both alone as in a team
Basic Skills and Knowledge
Bac +5 required, preferably in IT;
3 years experience in desktop support;
Team work and Managerial Experience;
Language skills: French and English;
Knowledge in IT
Others conditions
The IT support and helpdesk administrator has to follow also safety standards and security in the company.
All above specified tasks should take into account the Health, Safety, Security and Environment aspects as from the planning phase.
The employee should ensure at all time that all interventions and/or works are performed in accordance
Works on DAY or NIGHT shift
We invite you to post your resume (mention the job title in the subject of your request: «IT Help Desk") and your application letter on our website: www.sodeico.org , before 26 th October 2015.
